FAQs

Registration
Q.How do I register?
A.You can register by clicking on the “Register” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Q.Are there any charges for registration?
A. No. Registration on urtokri.com is absolutely free.

Q.Can I have multiple registrations?
A.Each email address and contact phone number can only be associated with one Urtokri account.

Account Related
Q.What is My Account?
A.My Account is the section you reach after you log in at Urtokri.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

Q.How do I reset my password?
A.You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

Payment
Q.What are the modes of payment?
A.You can pay for your order on urtokri.com using the following modes of payment: a. Cash on delivery  b. Credit and debit cards (VISA / Mastercard / American Express)

Q.Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
A.The VAT is included in the MRP of products. There are no additional taxes added by urtokri to your order. The prices you see on our product pages are the prices you pay. There is a delivery charge of Rs. 35 on orders below Rs. 1000.

Q.Is it safe to use my credit/ debit card on urtokri?
A.Yes it is absolutely safe to use your card on urtokri.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

Q.What is the meaning of cash on delivery?
A.Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

Delivery Related
Q.When will I receive my order?
A.Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration we will inform you .

Q.How much are the delivery charges?
A.Delivery is free for orders above Rs. 1000. For any orders below that we charge Rs. 35.

Q.Will someone inform me if my order delivery gets delayed?
A.In case of a delay, our customer support team will keep you updated about your delivery.

Q.What is the minimum order for delivery?
A.There is no minimum order for delivery but we charge a nominal delivery charge of Rs 35 for orders below Rs 1000 in value.

Q.Is Same Day Delivery applicable to only a few products or all products?
A.The Same day Delivery is applicable to our entire range of products.

Order Related
Q.What are delivery slots?
A.Delivery slots are time slots during which you will receive your order urtokri currently offers 4 delivery slots each day. These are: Slot 1 – 7:00am to 9:30am Slot 2 – 11:300am to 01:30pm. Slot 3 – 3:30pm to 5:30pm Slot 4 – 7:30pm to 09:30pm

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